Why it is important to DEMONSTRATE that you are listening

I recently found myself feeling very uncomfortable and quite cross during a networking event.
Not usual feelings for me at these type of events, as I often find them sources of inspiration and fun, in addition to being a great way of finding new contacts and potential referrals if not immediate business. So what made me feel this way?

A brief presentation was being made by a charity, the like of which we may all be grateful for in terms of support in our lives in the future. This charity was working with sponsorship from 2 local businesses to raise funds, and took time out in an evening to attend this event, working in partnership with their sponsors. We were sitting around a large board style table, maybe 35 or more people, and the speakers were at one end of the table. During most of the time that the person from the charity was speaking, one attendee was holding a phone extended out in front of them at arms’ length in full view therefore of everyone around the table, reading messages and texting.

Whilst this person may well have been listening to all that the charity representative was saying, and did indeed clap at the end of the session, that is not what the body language was saying to me.

So, what are my top tips for building a strong and positive rapport with others by demonstrating that you are listening?

Give your attention to the person you are with.
· Be present, not elsewhere
· Give eye contact, even smile!
· Watch your body language – eg lean forward instead of slouching

Wouldn’t you want others to do the same when you are speaking?